Every report starts the same way
You do not need an account. Keep the reference code you are given: it is how you follow the report.
You report it
Describe the problem, choose the district, and add a photo and a pin on the map if you can. Akhra suggests a category and checks whether someone has already reported the same thing.
Your district officer checks it
Within 3 days the officer confirms the report, moves it to the right district if needed, or joins it to an earlier report of the same problem. After that, it takes one of two paths.
Path 1: a department fixes it
For something broken that a department can repair, such as a chapakal, a road or a streetlight.
Sent to the department
The department has 21 days, and must post an update if it needs more than 14.
The department records what it did
You see its note on your report’s page.
You decide if it is fixed
Confirm and the report closes. If it is not fixed, reopen it once within 30 days and it goes back to the department with a new 21-day deadline.
Path 2: a university solves it
For a problem that has no ready fix, such as contaminated groundwater or crop disease across a block.
Sent to the best-matched university
Institutions are ranked on their expertise, faculty, facilities and distance, and the officer sees why.
A team takes it on
Students and a faculty mentor write a proposal with milestones. The district officer approves it before work starts.
Built and tested in the field
Industry partners, startups and CSR programmes can offer funding, mentoring, labs or deployment. Every test, including failures, is recorded.
Put in place
The solution is deployed and its results are recorded: households served, patents filed, policies changed.
How the category is chosen
An AI model reads what you wrote, in English, Hindi or Hindi typed in English letters, and suggests a category. If it is not reachable, a model that runs on our own server takes over, so reports never stop coming in. The district officer checks the category either way.
Seen a problem in your area?
Reporting takes about five minutes, and you do not need an account.
Report a problem