What you give us
To report a problem: your name, mobile number, district and the details of the problem. To create an account: your name and email address, or your Google account.
Why we ask for it
Your name and mobile number let the district officer and the team working on your report reach you, and let you prove a report is yours when you track it. Your district decides which officer it goes to. Nothing you give is used for advertising, sold, or shared outside the departments and institutions working on your report.
What anyone can see
- The title and description of a report, its district and its category.
- Its reference code and every public step on its timeline, with the officers and teams who took them.
- The public updates the team working on it posts in the report’s conversation.
What is never shown publicly
- Your name, mobile number and email address.
- Photos, videos and documents you attach. Only the district officer and the team working on the report can open them.
- Internal notes between officers, institutions and partners.
How long it is kept
A report and its timeline stay on Akhra as the public record of what was raised and what was done. That record is the whole point. Your contact details are kept while the report is open and for one year after it closes, so the department can still be asked about it. Clerk keeps your sign-in details while your account exists and removes them when you delete it.
Signing in
Sign-in is handled by Clerk, a specialist identity service. Akhra never sees or stores your password; Clerk keeps it hashed and checks new passwords against known data breaches.
What we email you
Sign-in and password-reset codes (sent by Clerk), and updates about reports you made. Nothing else.
What you can do with your information
Signed in, the Account page shows the details Akhra holds about you, lets you correct them, and lets you sign out of every device at once. To have your contact details removed from a report, or to get a copy of what is held about you, file a request on Akhra as described below and quote your reference code.
Questions and complaints
Akhra is a prototype built for Smart India Hackathon; it is not yet operated by any government body. It is designed to be run by a state department, which would then be responsible for the information it holds and would name the Grievance Officer required by the Digital Personal Data Protection Act, 2023 here. Until then, raise a question or a complaint about your information on Akhra itself, under “Public Administration & Service Delivery”: it gets a reference code and is answered like any other report.
Raise a question